Customer Service Representative

Trulite Glass & Aluminum Solutions•South Fulton, GA

2d•$18 - $20•Onsite

About The Position

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

Requirements

Proven working experience in customer service.
Must be able to multi-task, be organized, efficient, and accurate.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Listening skills and data collection with attention to detail are essential.
Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.

Nice To Haves

Associate’s degree from a 2-year college or university preferred; and/or 2+ years related customer service experience preferred.
Proficient computer skills and use of Microsoft Office suite.

Responsibilities

Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers.
Responds to requests for quotations, lead times, and other information from customers via telephone, email or fax.
Develops strong customer relationships and relays pertinent order information to customers. Achieves and maintains rapport with customers and works to give them the best possible service.
Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
Handles or refers complaints of product or service failure to the appropriate department for investigation.
Modify quote status once order has been placed to ensure visibility and uniformity among sales team.
Perform other related duties and provide back-up support to other group members as assigned by management.