Customer Service Representative

South Shore Health • Weymouth, MA

23h • Onsite

About The Position

Customer Service Representatives represent South Shore Hospital, and Answering Service clients by answering live telephone calls professionally, accurately, and efficiently. CSRs will provide callers with exceptional customer service and demonstrate call control while maintaining a high level of professionalism with each interaction including emergency scenarios.

Requirements

• Customer service experience required.
• Ability to thrive in a fast-paced medical environment.
• Excellent spelling, communication and grammar skills.
• Maintain the ability to multi task and toggle between multiple screens seamlessly.
• Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.

Nice To Haves

• Healthcare experience preferred.
• Medical Terminology knowledge preferred.

Responsibilities

• Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital.
• Provides call support, customer care, and emergency notifications for Answering Service clients including Physician offices and Internal Departments.
• Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
• Monitors alarm systems and code systems.
• Actively participates in Information Center Continuing Education programs.
• Demonstrate technical knowledge to support common Customer Support Center calls during times of peak call volume and while supporting after-hour calls.
• Information Center disaster recovery procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees