Customer Service Representative - DCCHail Calgary

AutoCanada Inc.•Calgary, AB

5d•CA$40,000 - CA$46,000•Onsite

About The Position

At DCCHail Calgary, we are looking for a Customer Service Representative to provide professional administrative support to our team. To be successful in this role, you will need strong administrative and organizational skills, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. This position is also front facing to customers. Customer service skills are essential.

Requirements

Excellent verbal and written communication skills with a keen eye for detail
1 year of customer service experience
Excellent computer skills in MS Office, including Outlook, Excel, and Word
Outstanding organizational and customer service skills
A performance-driven attitude to accomplish all tasks with minimal supervision
Ability to maintain confidentiality of highly sensitive information

Nice To Haves

Post-Secondary Education in Business Administration or related field is an asset
Ability to speak French is an asset

Responsibilities

Manage data entry, formatting, editing, proofreading of various documents and other related tasks
Monitor, screen, respond to and distribute incoming communication
Provide general administrative support and support the general organizational administrative function as required
Answer customer calls and provide answers to questions accordingly concerning their insurance claim(s)
Outbound calls to customers to schedule appointments (Estimates and Repairs)
Outbound calls to customers with status updates
Assist with customer appointment check-ins and customer deliveries
Update internal systems with detailed/accurate notes
Assist with in person customer service as well as office work