Customer Service Representative

Weinbrenner Shoe Company • Merrill, WI

19d • Onsite

About The Position

Weinbrenner Shoe Company is seeking a friendly, customer-focused, and detail-oriented Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for customers, providing exceptional service while managing orders, responding to inquiries, resolving concerns, and ensuring a positive customer experience. The Customer Service Representative works closely with sales, distribution, and other internal teams to ensure timely and accurate communication, order processing, and issue resolution. This position plays an important role in building strong customer relationships, supporting operational efficiency, and representing Weinbrenner's commitment to quality, service, and our core values.

Requirements

• Minimum of two years of office administration, customer service, or related experience; equivalent training and experience will be considered.
• Hands-on experience with Salesforce CRM strongly preferred, including managing customer cases, documenting interactions, tracking open issues, and ensuring timely resolution.
• Proficient in Microsoft Windows and other computer-based business applications, with the ability to quickly learn and navigate new systems.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Ability to maintain accurate customer records and effectively manage multiple priorities in a fast-paced environment.
• Demonstrated ability to professionally resolve customer concerns, manage conflict, and build positive working relationships.
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm under pressure while proactively identifying and resolving issues.
• Perform basic business math, including calculations related to order quantities, pricing, and reporting.
• Ability to work independently and collaboratively as part of a team.

Nice To Haves

• Hands-on experience with Salesforce CRM strongly preferred, including managing customer cases, documenting interactions, tracking open issues, and ensuring timely resolution.

Responsibilities

• Provide exceptional customer service by answering incoming customer and dealer phone calls promptly and professionally.
• Process customer orders accurately and efficiently, including order entry, updates, and revisions for assigned territories.
• Communicate order status, product availability, and delivery timelines to customers via phone and email.
• Serve as a primary point of contact for dealers and Territory Account Managers, responding to inquiries with timely and accurate information.
• Maintain accurate customer account records and supporting documentation.
• Utilize Salesforce CRM to document customer interactions, update account information, and maintain data integrity.
• Create, manage, and resolve customer service cases in Salesforce, ensuring prompt follow-up and issue resolution.
• Monitor product inventory levels, inbound shipments, and import statuses, and proactively communicate potential impacts to customers and internal teams.
• Recommend products and solutions that align with customer needs and business objectives.
• Prepare and distribute reports and account information for dealers and Territory Account Managers.
• Support compliance with Weinbrenner Shoe Company's ISO 9001 Quality Management System requirements and established company procedures.
• Foster positive customer relationships by maintaining a professional, courteous, and service-oriented approach in all interactions.

Benefits

• Medical, dental, and vision insurance (including free primary care through Anovia Health for employees enrolled in the HDHP)
• Company-paid life and disability insurance
• Voluntary supplemental insurance options
• 401(k) plan
• Employee Stock Ownership Plan (ESOP) fully funded by Weinbrenner
• Bonus program
• Paid vacation and holidays
• Tuition assistance
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed