Customer Service Representative
About The Position
From the front counter to the warehouse floor—be part of a team that keeps our customers up and running! The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products. We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work. The customer service representative is responsible for providing customers with information to address inquiries regarding products and services. Promote the company’s products and services when servicing new and existing customers. Assist in resolving customer complaints, opening and processing new client accounts, maintaining and making changes to existing customer accounts, and file documents and other paperwork.
Requirements
- High School Diploma or Equivalent
- Ability to handle cash transactions accurately
- Excellent communication skills
- Basic math skills
- Computer skills or prior experience with computer order entry system required
Responsibilities
- Providing customers with information to address inquiries regarding products and services.
- Promote the company’s products and services when servicing new and existing customers.
- Assist in resolving customer complaints, opening and processing new client accounts, maintaining and making changes to existing customer accounts, and file documents and other paperwork.
Benefits
- Competitive Salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
