Customer Service Representative

Valence • Wichita, KS

17d • Onsite

About The Position

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly. This position manages customer accounts and programs to ensure defined expectations are achieved through continuous coordination with internal departments and the customer, supporting the customer to ensure on-time delivery of conforming parts.

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role in the aerospace or manufacturing industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a US Person.

Nice To Haves

• A bachelor's degree in business or a related field is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
• Provide updates to customers on the status of their orders within allotted time frame.
• Handle customer complaints and escalate issues as necessary to ensure customer satisfaction.
• Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
• Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED