Customer Service Representative

Graybar • Wheeling, WV

17h

About The Position

The Customer Service Representative serves as a key customer contact and liaison, working to ensure customer satisfaction. The role involves ongoing customer interaction, order entry, responding to requests, and providing timely, professional, and courteous support. Representatives handle customer calls and written correspondence, follow up on customer issues, support product selection and application, and actively sell Graybar goods and services during inbound calls. The position also coordinates requests involving pricing, expediting, billing, order maintenance, credit, and claims.

Requirements

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• High school education.

Nice To Haves

• Some retail or counter sales experience.
• Two-year or four-year degree.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle incoming and outgoing customer calls and written correspondence professionally and promptly, and follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Support customers with product selection and application.
• Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Benefits

• Medical, dental, vision, and prescription drug plan options.
• Life insurance coverage and family coverage options.
• Flexible Spending Accounts.
• Disability benefits at no cost.
• Profit sharing plans.
• 401(k) savings plan with company match.
• Paid vacation and sick days.
• Paid holidays.
• Paid wellness day.
• Community Time Off for volunteering.
• Predictable work schedules, with no weekends or nights for most roles.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• Employee stock ownership plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED