Customer Service Representative

Atlantech Online Inc•Silver Spring, MD

23h•$42,000 - $47,000•Onsite

About The Position

Atlantech Online, Inc. is a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since our beginnings in 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We are determined to remain at the forefront of all of our customers' current and future needs. They value our excellent customer service as well as our tailored and results-driven solutions. We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues. Our employees enjoy a technology-focused and collaborative culture in a comfortable business-casual environment. All viewpoints and ideas are valued! We also offer our employees great benefits, advancement opportunities, and continual support.

Requirements

High school diploma or equivalent
1+ years of customer service experience working in a corporate, B2B environment
Experience using Microsoft Word, Excel, and Outlook
Ability to establish and maintain professional relationships with clients and co-workers
Ability to stay calm and demonstrate patience when answering questions or resolving issues for customers
Excellent math skills and ability to run calculations quickly and accurately
Excellent listening skills
Currently reside in the Washington, D.C. metro area
Being fully vaccinated against COVID-19 is a requirement. Reasonable accommodations may be available for those with documented (i) medical disabilities or (ii) sincerely-held religious beliefs.
Excellent verbal and written communication skills
Ability to keep up in a fast-paced environment and complete all work in a timely manner
Team player
Ability to maintain a friendly and patient attitude
Detail-oriented

Responsibilities

Communicate with customers by phone, email, and the company's ticketing system.
Contact customers regarding past due payments and answer questions related to services, billing, and contracts.
Assist other departments with questions or issues that impact customers.
Provide timely responses through the service ticketing system.
Open or close accounts in the company's billing system and calculate appropriate credits and charges.
Maintain inventory to ensure company supplies and materials are well-stocked.
Escalate high-priority issues to senior management in a timely manner.