Customer Service Representative

Waste Connections•6311-Norfolk Hauling, MA

5d•Onsite

About The Position

Bay Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Norfolk, VA. This is an advanced customer service role that requires a high energy individual with call center experience. The representative will work in conjunction with other departments to resolve customer disputes and demonstrate proficiency in operational systems. They will interview customers, record information, and handle service orders, changes, and discontinuances. The role involves effective use of software applications like MS Word and Excel, and delivering services in a manner that promotes goodwill. The position operates in a fast-paced, cooperative, high call volume environment where soliciting new services is also a responsibility.

Requirements

Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
Experience with MS Word, Excel, and Email required.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Excellent oral and written communication skills.
Ability to read and comprehend technical manuals.
Ability to analyze and solve problems.

Nice To Haves

Bilingual preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment.
Solicit sale of new or additional services.
Gather data, compile information, and prepare reports.