Remote - Customer Service Representative (California Residents Only)

VXI Global Solutions • Virtual- California, CA

4d • Remote

About The Position

As a Customer Service Representative, you will serve as the primary contact for customers via inbound phone calls. You will address inquiries about the program and troubleshoot issues with customers’ online portals. You will strive for first-call resolution to provide exceptional customer service. You will use problem-solving skills to identify root causes and find solutions using company tools. You will meet quality, schedule adherence, and call handling time standards. You will also mentor and guide less experienced team members as needed and perform other related duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to navigate multiple screens and multitask efficiently.
• Excellent communication skills.
• Willingness to learn and receive feedback.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to adapt to new technologies quickly.
• Typing speed of 25 WPM with 95%+ accuracy.
• Comfortable appearing on live video calls in a distraction-free workspace.
• Ability to work independently and collaboratively in a team environment.
• Internet access via cable or fiber provider.
• Minimum upload speed: 5 Mbps.
• Minimum download speed: 10 Mbps.
• Ethernet connection to internet source required.
• Dedicated, secure office space with no visible monitors to outsiders.
• Quiet environment where customer conversations cannot be overheard.

Responsibilities

• Serve as the primary contact for customers via inbound phone calls.
• Address inquiries about the program and troubleshoot issues with customers’ online portals.
• Strive for first-call resolution to provide exceptional customer service.
• Use problem-solving skills to identify root causes and find solutions using company tools.
• Meet quality, schedule adherence, and call handling time standards.
• Mentor and guide less experienced team members as needed.
• Perform other related duties as assigned.

Benefits

• $16.90/hour pay rate.
• Full-time, 40-hour workweek schedule.
• 100% paid training with ongoing refreshers.
• Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
• Referral program: Earn $20 per paycheck for every referral hired, with no cap!
• Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
• Opportunities for professional growth and advancement.
• The convenience and benefits of 100% remote work—save time, money, and reduce environmental impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED