Customer Service Representative

VieMed Careers • DeKalb, IL

9d • Onsite

About The Position

This role focuses on providing exceptional customer service to walk-in patients, maintaining a welcoming retail environment, and collaborating with the Patient Care Team. Responsibilities include greeting patients, offering recommendations, managing the showroom, handling calls, accurate data entry into the Brightree system, and providing general team support. The company is an equal opportunity employer and may record interviews for training and quality assurance purposes.

Requirements

• Exceptional customer service skills
• Ability to actively listen and offer tailored recommendations
• Skills in maintaining a clean and organized environment
• Ability to collaborate with a team
• Accurate note-taking
• Proficiency in data entry
• Experience with the Brightree system is implied for accurate data entry

Responsibilities

• Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed