Customer Service Representative

Waterway Carwash•Lee's Summit, MO

22h•Onsite

About The Position

Waterway is hiring Customer Service Associates for their newest location in Lee's Summit. This role involves selling premium car wash services, Clean Car Club memberships, and retail items while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. The position offers a supportive team-based work environment with flexibility, promotional and development opportunities, and perks. No two days are the same, with rotating outdoor and indoor duties. It is presented as more than a job, but a chance to grow and build a rewarding career.

Requirements

Be friendly and engaging!
A positive attitude and a will to succeed!
No experience required.
Current and valid driver’s license
Professional demeanor, behavior, and appearance in accordance with company policy
Ability to perform all essential functions safely without endangering oneself or others
Ability to comply with local/State health code requirements for soda fountain and food service/sales
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable)
Ability to complete all required trainings/certifications required to perform any of the required functions.
Fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.

Nice To Haves

Experience in customer service, retail, or sales preferred.

Responsibilities

Provide excellent and timely customer service to create a pleasant experience for customers.
Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals.
Identify customer needs and present complimentary solutions for car washes.
Identify customer wash frequency and needs, effectively present options and the benefits and value of Clean Car Club memberships.
Enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment for customers, including outside areas (gas pump islands, payment terminal, tunnel entrance) and inside areas (counters, merchandise display areas, restrooms, customer waiting areas).
Keep convenience store merchandise stocked and organized, displays clean and well presented.
Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.
Perform various administrative tasks, such as making bank deposits, picking up or delivering supplies.
Perform various transactional functions to meet customer demand and store staffing needs.
Perform other functions as identified and directed by management.