Customer Service Representative

ACS Air Conditioning Specialist Inc•Winston-Salem, NC

8h•$0 - $18•Onsite

About The Position

PF Plumbing is looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team in Winston-Salem, NC. This position is the first point of contact for our customers and plays a critical role in delivering exceptional customer experience. We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and can confidently manage incoming calls, scheduling, and customer communications while maintaining a positive attitude.

Requirements

Minimum 2 years of customer service experience
Strong communication and phone skills
Excellent organizational and multitasking abilities
Positive attitude and professional demeanor
Ability to work in a fast-paced office environment
Strong computer skills and attention to detail
Reliable attendance and punctuality
Ability to work a consistent schedule of Monday–Friday, 8:00 AM – 5:00 PM

Nice To Haves

Plumbing or HVAC home service industry experience
Dispatching or scheduling experience
Experience with Service Titan or similar software
Call center experience
Sales or customer retention experience

Responsibilities

Answer incoming customer calls professionally and courteously
Schedule service appointments and manage technician calendars
Communicate effectively with customers regarding appointment times and service updates
Handle customer inquiries and resolve issues with professionalism
Assist with dispatch coordination and routing technicians efficiently
Maintain accurate customer records and job information
Make outbound calls for appointment confirmations, follow-ups, and membership opportunities
Support service and sales teams by ensuring excellent customer communication
Deliver Legendary Service with every interaction