Customer Service Representative
TMC Transportation
•Onsite
About The Position
The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements. This role involves developing and maintaining customer relationships, ensuring productivity goals are met, and managing freight information. The representative will also be responsible for researching and resolving customer inquiries, communicating effectively with various internal and external stakeholders, and utilizing technology to track operational data.
Requirements
- Four-year degree, preferably in Transportation and Logistics and/or relevant experience
- Fluent in keyboard proficiency and 10-key
- Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
- Strong customer solicitation skills
- Excellent interpersonal skills
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to write routine reports and correspondence
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
Responsibilities
- Manage ongoing relationships with customers within a designated area
- Accept freight and resolve customer issues
- Maintain customer requirements
- Obtain and upkeep driver and company productivity goals
- Review incoming trucks and take load information from customers to book freight
- Maintain assigned territory of customers
- Log pre-booked freight that cannot be immediately assigned
- Contact new and existing customers to solicit additional freight
- Research and resolve customer inquiries and problems
- Communicate effectively with customers, sales, fleet managers, and other internal personnel
- Participate in total quality management and process improvement teams
- Utilize web-based technology to gather and track operation data
- Enter customer data and shipping instructions into a computer database
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
