Cashier / Customer Service Representative

True North•Conneaut, OH

6d•Onsite

About The Position

The Customer Service Representative (CSR) delivers exceptional customer service to both customers and team members while supporting sales growth, operational efficiency, and safety standards. The CSR consistently represents true north’s brand by providing fast, friendly, and clean service inside and outside the store, ensuring a positive customer experience at every interaction.

Requirements

Basic reading, writing and math skills
Ability to operate point of sale, store, and car wash equipment
Ability to follow company policies, procedures, and safety standards
Maintain proper uniform standards while on duty
Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Nice To Haves

Prior customer service or cashier experience preferred

Responsibilities

Provide prompt, courteous customer service in accordance with company standards
Accurately process customer transactions using point-of-sale systems
Maintain a clean, safe, and organized store environment
Perform assigned food service tasks following food safety and sanitation requirements, as applicable
Perform interior and exterior store duties necessary to support daily operations
Assist customers and provide product or service recommendations
Greet and acknowledge every customer to create a welcoming environment
Communicate customer feedback, concerns, and complaints to management
Monitor store activity and report suspicious behavior or incidents
Promote customer loyalty and enroll customers in the rewards program
Stay informed on current promotions, advertised products, and sales
Upsell by recommending complementary or similar items
Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
Verify ID and comply with age-restricted sales laws and policies
Ensure accurate pricing, labeling, and promotional updates
Explain car wash programs and assist with traffic flow during peak times if applicable
Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
Empty interior trash receptacles and keep register area clean, neat, and organized
Respond to spills and maintain clean organized cooler and storage areas
Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed
Prepare and serve food items in accordance with food safety and sanitation standards
Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
Support store operations during high-volume periods, staffing shortages, or special promotions as needed
Assist store operations with training new team members
Perform other duties as assigned by management