Customer Service Representative

ADMAR SUPPLY CO INC • Town of Canandaigua, NY

12h • Onsite

About The Position

The Customer Service Representative will serve as the front line customer service provider and “first impression officer” by warmly greeting customers whether by phone or walk-in. This role is responsible for generating sales and rental revenue by providing a consultative sales approach. The representative will also handle small equipment sales, manage equipment rental guidelines and policies, and act as a liaison to the outside sales force. Additionally, they will ensure the store looks amazing by organizing the showroom and contributing ideas to improve the customer experience.

Requirements

• Exceptional phone skills, customer service skills and common sense.
• The ability to calculate figures; such as discounts, interest, and percentages.
• Excel in a fast paced, highly urgent environment.
• Ability to think on your feet, and natural inclination to go the extra mile to help the customer.
• The ability to close the sale.
• High School Diploma or equivalent.
• 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.
• Highly competent computer and keyboarding skills (Microsoft Office).
• The desire to learn new equipment and do on-line learning.
• Strong verbal communication skills.
• Verifiable references and a work history.

Nice To Haves

• Accumatica or other ERP system knowledge a plus.
• Prior experience of working with a variety of construction equipment a plus.

Responsibilities

• Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.
• Writes contracts, process reservations, and assigns equipment.
• Quotes rental rates during the phone conversation (one call resolution).
• Serve as a product expert and consultant to the customers.
• Handles small equipment sales for walk-in customers.
• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location.
• Establish and maintain a professional relationship with all customers(External and Internal).
• Accountable for managing the equipment rental guidelines and policies.
• Support and act as liaison to the outside sales force.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees