Customer Service Representative

Right Way Garage Doors•Vacaville, CA

16d•Onsite

About The Position

Rightway Garage Doors is seeking a friendly, proactive, and driven Customer Service Representative to join their growing team in Vacaville, CA. This role is a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. As the voice of the company, you will support customers via phone, email, and chat, creating exceptional service experiences. This is a full-time, hourly position with an annual pay range of $35,000–$45,000.

Requirements

1+ year in a customer service role
Excellent communication and active listening skills
Highly organized with strong time management and multitasking abilities
Friendly, adaptable, and calm under pressure
A team player who is excited about growth and contributing to success
High school diploma or equivalent

Nice To Haves

Home services or tech industry experience is a plus
Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

Responsibilities

Provide exceptional service with empathy, professionalism, and a positive attitude
Handle a high volume of calls with confidence and efficiency
Communicate across multiple channels to resolve issues and provide timely updates
Research solutions and respond to customer needs with friendly, helpful support
Keep detailed and accurate records of customer interactions
Identify opportunities to recommend services that add value for the customer
Collaborate with technicians and office staff to ensure a smooth service experience
Learn our offerings inside and out—becoming a knowledgeable go-to resource