Customer Service Representative (MONTEGO BAY)

SEQUIUM ASSET SOLUTIONS LLC•St. James, MO

14d•Onsite

About The Position

Segoso Caribbean is looking for customer service experts to provide luxury services for an international company. We are seeking persons who enjoys speaking with customers and building rapport over the phone. If you have a natural desire to help others, we are looking for you.

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service experience, preferably in a call center environment.
Strong verbal and written communication skills with the ability to handle difficult situations calmly and professionally.
A genuine passion for delivering exceptional customer service.
Comfortable using computers, CRM software, and other customer service tools (experience with call center software is a plus).
Able to manage multiple customer inquiries simultaneously and prioritize tasks efficiently.
Strong ability to resolve issues creatively and professionally.
Successful background check and drug screening

Nice To Haves

Experience with call center software is a plus.

Responsibilities

Answer inbound calls, emails, and live chats from customers with inquiries about products, services, or company policies.
Address and resolve customer complaints and concerns in a professional and timely manner.
Maintain comprehensive knowledge of Segoso Caribbean's products and services to offer accurate information and solutions to customers.
Ensure that every interaction with the customer is positive, aiming for first-call resolution whenever possible.
Accurately record customer interactions and transactions in the company's CRM system.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.