Customer Service Representative

Rogers•Cookeville, TN

13h•Onsite

About The Position

This role involves weighing inbound and outbound vehicles, interacting with drivers and customers, performing administrative tasks, and ensuring safety compliance. The position requires accurate processing of weights, data entry, and communication via phone and radio. There is a possibility of weekend and night work.

Requirements

High school diploma or equivalent preferred.
Basic computer skills and ability to learn company-specific software.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to work effectively with customers, truck drivers, and quarry personnel.
Ability to multitask and remain organized in a busy environment.
Ability to work independently with minimal supervision.
Ability to perform basic mathematical calculations involving weights, quantities, and prices.
Must be dependable and maintain regular attendance.

Nice To Haves

Previous customer service, cashier, office, dispatch, scale-house, or quarry experience preferred.
Previous experience working at a rock quarry, aggregate facility, ready-mix operation, asphalt plant, or construction-related business.
Experience operating a truck scale or scale-house software.
Experience with customer orders, dispatching, invoicing, or sales transactions.
Familiarity with aggregate products and construction materials.
Experience working with commercial truck drivers and trucking companies.

Responsibilities

Weigh inbound and outbound vehicles on industrial scales to calculate gross, tare, and net weights, and print accurate scale tickets or bills of lading.
Greet drivers and customers enthusiastically, verify load contents and material grades, and direct vehicles to appropriate loading or unloading zones.
Log shipment data into computer systems, maintain daily shipping and receiving logs, and reconcile paperwork at the end of each shift.
Answer multi-line phones, relay messages, and maintain radio or CB contact with yard supervisors and dispatchers regarding traffic or safety alerts.
Ensure all visitors and drivers follow facility safety rules, wear required personal protective equipment (PPE), and adhere to site protocols.
Process public scale fees, manage basic cash transactions, and complete daily cash reconciliations (if applicable).
Process tare, gross, and net weights accurately.

Benefits

Medical, Dental, Vision Insurance
Health Savings Account with annual company contribution
Company provided Group Life and Accidental Death & Dismemberment insurance
Retirement 401(k) with company contribution and match at one year of service
Company provided Short- and Long-Term Disability
Paid Holidays including Christmas shutdown between Christmas and New Years Day
Paid vacation available after 180-day probationary period and accrued based on years of service
Annual performance-based merit increases
Career growth/advancement opportunities
Safe, drug-free working environment