Customer Service Representative

AmeriVet•Wakefield, RI

6d•Onsite

About The Position

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast‑paced veterinary hospital. This role is ideal for someone who thrives in a busy environment, enjoys helping clients and pets, and is skilled at guiding a team to deliver outstanding customer service. As the Lead Customer Service Representative, you will serve as the primary point of contact for clients, oversee front desk operations, and support the hospital’s administrative flow to ensure an efficient, positive experience for both clients and staff.

Requirements

Knowledge of veterinary terminology, services, and appointment types.
Strong multitasking abilities in a high‑volume environment.
Excellent verbal and written communication skills.
Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark, etc.).
Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations.

Responsibilities

Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
Manage appointment scheduling, check‑ins, and check‑outs efficiently.
Oversee client billing, payment processing, estimates, and invoice accuracy.
Coordinate communication between clients, technicians, and doctors.
Maintain reception area cleanliness, organization, and professional appearance.
Assist with hospital communications, inventory coordination, and administrative tasks as needed.
Handle escalated client concerns with professionalism and empathy.