Customer Service Representative

Apex Service Partners • Boxborough, MA

3d • Onsite

About The Position

Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes. We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

Requirements

• 3+ years of customer service experience
• Experience with high-volume inbound and outbound calls
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Positive, customer-first attitude and team mindset
• Basic computer skills (training provided)

Nice To Haves

• Dispatching experience a huge plus!

Responsibilities

• Answer incoming calls with professionalism and warmth
• Schedule service appointments and dispatch technicians
• Resolve customer inquiries and ensure satisfaction
• Maintain accurate records in our system
• Collaborate with team members to ensure smooth operations
• Follow up with customers to build lasting relationships

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Flexible shifts
• Ongoing training and career advancement opportunities
• Supportive and energetic team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed