Customer Service Representative
Southern Tire Mart•Forest Park, GA
•Onsite
About The Position
Southern Tire Mart is seeking a Customer Service Representative to join their team. This role involves answering inbound calls, providing information about products and services, recording customer details, and coordinating with dispatch teams to ensure timely customer support. The ideal candidate will maintain a professional demeanor, handle multiple inquiries efficiently, and adhere to company policies.
Requirements
- Must be at least 18 years of age.
- Must pass a pre-employment drug screen.
- High school diploma or GED required.
- Typing speed of at least 40 words per minute.
- Excellent verbal communication and customer service skills.
- Ability to multi-task and work in a high-paced environment.
- Basic computer skills.
Nice To Haves
- Experience with call center or dispatch systems preferred.
Responsibilities
- Answer inbound calls promptly and professionally.
- Provide accurate information on products, services, locations, and roadside assistance availability.
- Record customer requests and details accurately in the company’s system.
- Coordinate with service locations and dispatch teams to ensure timely response to customer needs.
- Maintain a courteous and professional demeanor in all customer interactions.
- Handle multiple inquiries simultaneously while maintaining attention to detail.
- Uphold company standards, policies, and procedures.
Benefits
- Great Pay
- 401(k) with Company Match
- Health Insurance
- Dental, Vision, and Life Insurance
- Paid Time Off
- Career Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
