Customer Service Representative

Associa•Palm Desert, CA

22h•Onsite

About The Position

Associa is currently looking for a Customer Service Associate to join our team in Palm Desert, CA. As a Customer Service Associate, you will be responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but may also have to help customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Requirements

Proficiency in Microsoft Office (word, excel, outlook)
At least one year of directly related or closely related experience
Able to work effectively with others in person and in group settings
Able to communicate effectively and professionally on the phone, email, and in person.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).
Professional customer service skills
High School Diploma or GED

Responsibilities

Acting as the first point of contact for customers seeking help with products or technical issues.
Provide troubleshooting and technical assistance to customers.
Using conflict resolution techniques to resolve customer issues.
Processing print jobs, scanning, and faxing as general office support when needed.
Updating homeowner and association information in C3 and shared files.