Customer Service Representative Home Medical Equipment

BJC HealthCare • St. Louis, MO

1d • Onsite

About The Position

BJC Home Health is seeking a Customer Service Representative to assist with home medical equipment calls and follow up. The Home Medical Equipment Department of BJC Home Care Services offers quality medical equipment and services that our patients can purchase or rent. We offer equipment delivery and comprehensive training on the use of the equipment. The Home Medical Equipment Department also provides home respiratory equipment, supplies and services for patients who need home oxygen or other respiratory therapies, with staff that include registered therapists and other highly trained professionals.

Requirements

• High School Diploma or GED
• <2 years experience
• No Supervisor Experience

Nice To Haves

• 2-5 years experience

Responsibilities

• Responsible for providing and promoting customer satisfaction during the intake coordination process.
• Responsible for data entry of prescreens received.
• Performs complete and correct data entry of necessary information.
• Updates appropriate areas of patient information in patient records and other documents.
• Identifies and resolves problems encountered in the order entry and confirmation processes.
• Handles customer compliments and complaints.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED