Customer Service Rep (02135) - 4602 Mahoning Ave NW4602

Domino's•Warren, OH

2h•Onsite

About The Position

Team Champion, a locally owned and operated franchise, is seeking a dedicated and empathetic Customer Service Representative for its store in Champion, Ohio. The representative is the voice of the organization, supporting customers professionally and with care, resolving concerns, and creating positive experiences that build lasting relationships. The role is in a fun, fast-paced environment and involves working collaboratively with a supportive team. The franchise describes its approach as putting its team first and helping team members develop.

Requirements

Excellent verbal and written communication skills.
Strong active listening skills and an empathetic approach to customer interactions.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving skills and attention to detail.
Patience, resilience, and a positive attitude when handling challenging situations.
Ability to work collaboratively in a team environment.
Professional demeanor and strong interpersonal skills.
Organizational skills and ability to maintain accurate records.

Nice To Haves

Customer service experience (preferred, not required).
Cash handling experience (preferred).

Responsibilities

Respond to customer inquiries by phone and in person with professionalism and enthusiasm.
Address and resolve customer concerns and complaints.
Provide accurate product and service information and identify opportunities to improve the customer experience.
Process customer orders, payments, and transactions accurately.
Greet customers promptly and courteously, ensuring they feel valued and heard.
Identify upselling and cross-selling opportunities while keeping customer priorities in focus.
Collaborate with team members and other departments to support seamless customer service.
Maintain a clean, organized workspace and follow company policies and procedures.
Handle multiple customer requests with resilience and flexibility.
Contribute to team goals and participate in ongoing training to improve skills and product knowledge.