Temporary Customer Service Representative - Bay Dundas Parkade Eaton Centre

Reimagined Parking•Toronto, ON

2d•Onsite

About The Position

This is a temporary, full-time position for a Customer Service Representative at the Bay Dundas Parkade Eaton Centre. The role involves processing written transaction requests from various customers and stakeholders, providing consistent and professional customer service for monthly and daily parking requirements. The position is for a limited duration, from June 5, 2026, to June 12, 2026, with a shift from Monday to Friday, 7:00 AM to 3:00 PM. Changes to the schedule may occur based on operational needs. This is an internal position open to all SEIU Impark employees.

Requirements

Must be at least 18 years of age
G12/Equivalent
1 year data entry experience equaling 40 WPM
Knowledge of contact center policies and software, including CRM, phone systems, etc
Strong work ethic and reliability with professionalism and poise
Superior interpersonal, verbal, and written communication skills
Exceptional written oral communication skills
Strong analytical abilities and sound judgment in decision-making
Strong attention to detail and high degree of accuracy is key.
Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
Ability to multitask, prioritize, and organize within a structured environment
Flexibility and adaptability
Motivated, take initiative and possess strong work ethic
Ability to respond to customer complaints maintain professionalism at all times
Conflict resolution
Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
Exceptional telephone etiquette
Intermediate knowledge of computer software applications – MS office
Ability to successfully and consistently achieve individual and departmental service level goals
Positive, team-oriented attitude and ability to balance independent workload with broader team goals

Nice To Haves

1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred

Responsibilities

Process written transaction requests from Monthly Parking, Transient customers, and stakeholders.
Provide consistent and professional customer service for monthly and daily parking requirements.
Develop critical thinking and decision-making skills in a fast-paced environment.
Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating policies, and enforcing regulations.
Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information.
Improve communication, timeliness, and overall satisfaction through performance-based call monitoring, recording, and assessment.
Optimize voice quality, grammar, tone, and proactiveness for accurate and speedy operations.
Gather information, compose documents, and input data with attention to detail to ensure data integrity.
Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals.
Act as a point of contact for internal and external monthly parking customers.
Provide comprehensive service and support for Monthly Parking customers, including potential customers, existing customers, and stakeholders.
Provide comprehensive branch, lot, and account maintenance support.
Respond to customer inquiries, ensuring timely resolution and accurate information.
Assist in retaining Monthly Parking customers through excellent customer service.
Ensure all customer account information is updated accurately and notes are entered for every transaction.
Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management, and the Training Department.
Complete and maintain any required paperwork or record-keeping methods.
Enter customer payment information for PAP or credit card when received by fax, e-mail, or letter, as well as over the phone.
Keep up-to-date with changes in workflow, policy, and product knowledge.
Provide support and training to new CSR positions.
Keep accurate records and update all systems with required information.
Assist other CSRs with troubleshooting for clients.
Process all work orders and meter out reporting and upload required documents to the share drive.
Process hotel voids and enter them into the wireless system for revenue purposes.
Prepare and cost out supply orders for all attendant locations and upload the required information to the share drive.
Assist with monthly Guest Passes.
Maintain a deliverable calendar to ensure all departments meet external deadlines.
Monitor and maintain the Storefront email, sorting, responding, and processing all requests.
Issue, enter, and track Temporary paper passes as needed.
Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
Provide user support/assistance to customers using the web-based interface.
Complete all after-call work required to finalize a new customer sign-up or modify an account.
Receive and accurately data enter customer information, credit card, and pre-approved payment sign-up information.
Assist daily parkers with meter out-of-orders and requests for information.
Perform other duties as assigned.