Customer Service Representative - Onsite in Glen Burnie, MD

Fibox Inc•Glen Burnie, MD

15h•Onsite

About The Position

Fibox, Inc., a global manufacturer of industrial enclosures, is seeking a self-motivated Customer Service Representative to join our team in Glen Burnie, MD. Reporting to the Customer Service Manager, this role serves as a key point of contact for customers and internal sales teams, delivering responsive, professional support through phone, email, and order management systems. The ideal candidate is highly organized, communicative, and thrives in a fast-paced manufacturing environment. Fibox Inc. is looking for a Customer Service Representative who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. As a global manufacturer of industrial enclosures, we rely on our Customer Service team to build strong customer relationships and ensure every interaction reflects our commitment to quality and service. In this role, you won't simply process orders—you'll become a trusted resource for customers and a valued partner to our Sales team. You'll have the opportunity to make a direct impact on customer satisfaction while developing your skills within a stable and growing organization.

Requirements

Customer service experience in a professional environment
Manufacturing, industrial, OEM, or distribution experience preferred
Strong communication and relationship-building skills
Excellent attention to detail and organizational abilities
Ability to multitask and prioritize in a fast-paced environment
Experience with ERP, CRM, and Microsoft Office applications
Positive attitude, strong work ethic, and commitment to customer satisfaction
High school diploma or equivalent required
Minimum 2 years of customer service experience, preferably within the manufacturing industry.
Knowledge of OEM, industrial, or electrical products is a plus.
Proficiency using order entry systems, ERP platforms, CRM tools, and the Microsoft Office Suite is required.
Possesses a strong technical aptitude with the ability to use multiple software systems seamlessly and simultaneously.
Works well independently as well as in a team-oriented environment.
Strong communication and interpersonal skills with a customer centric approach, professional demeanor, and proven success in building rapport and lasting connections.
Remains calm under pressure and uses critical thinking skills when problem-solving or diffusing challenging situations or customers.
Possesses a strong attention to detail, high level of accuracy, and ability to identify and correct errors in a timely manner.
Ability to multitask, prioritize time, and maintain organization across multiple channels (phone, email, database).

Nice To Haves

college degree preferred

Responsibilities

Serve as a primary point of contact for customers via phone and email
Process customer orders accurately and efficiently
Partner with Sales Representatives to support customers and drive satisfaction
Communicate order status updates, shipping information, and product availability
Maintain customer records and ensure accurate account information
Learn Fibox products and provide knowledgeable support to customers