Customer Service Representative

Girl Scouts of Northern California•San Jose, CA

17d•Hybrid

About The Position

The Customer Service Representative (CSR) is responsible for delivering exceptional customer service to Girl Scouts members, volunteers, and the public. This includes handling inquiries, providing information, resolving issues, and ensuring a positive experience with Girl Scout program and services.

Requirements

High School Diploma or GED and/or related experience and/or training, or equivalent combination of education and experience.
A minimum of one year’s retail experience.
Valid California Driver’s license, access to reliable transportation, proof of insurance.
Able to pass Girl Scouts of Northern California’s background screening process (including fingerprinting, criminal education, social security, and Department of Motor Vehicle verification).
Proficient in cloud-based applications such as Microsoft Office (including Word, Excel, Outlook and PowerPoint, or Google Suite (Google Docs, Sheets, Slides, etc.).
Internet connection available.
Experience using Canva or other creative suite type software.
Understanding of CRM software such as: Salesforce.
Ability to demonstrate and articulate a genuine passion for the mission and vision, embrace and model the culture, and model behavior consistent with the mission and purpose of the organization.

Nice To Haves

Knowledge of Girl Scout mission and programs.

Responsibilities

Perform daily, weekly and monthly store duties; will vary depending on customer volume and needs.
Maintain a clean, organized, safe, engaging retail sales floor, utilize monthly merchandising tools to refresh displays and signage.
Ensure merchandise is priced accurately and new markdowns are completed in a timely manner.
Operate point of sale system to process sales transactions, exchanges, returns and refunds accordingly.
Assist with inventory, including receiving and stocking merchandise.
Responsible for store opening and closing of cash register.
Maintain an attractive storefront and reception area.
Greet guests as they enter and help them with their needs.
Receive deliveries and inform staff as needed.
Respond to customer inquiries in-person, via phone or email.
Be knowledgeable about upcoming events, programs and volunteer processes.
Continually expand Girl Scout knowledgebase.
Represent the Girl Scout mission and values as the face of the office.
In coordination with the Retail Manager, ensure all non-store related inquiries get to the appropriate staff for prompt member support.
Address and resolve customer complaints or concerns in a timely and professional manner.
Communicate effectively with membership, volunteers, and staff.
Other duties as assigned to meet organizational goals.