Warehouse Clerk
Exegistics Resource Solutions•Louisville, KY
•Onsite
About The Position
We are a busy warehousing company seeking an energetic and reliable Customer Service Representative (CSR) to join our team. This role works closely with warehouse clerical staff and the corporate team to support invoicing operations and customer service functions. The CSR is responsible for reviewing invoices for accuracy, maintaining client records, managing outstanding invoices, and preparing aging receivable reports.
Requirements
- High school diploma or GED required
- Minimum of 2 years of customer service experience
- Working knowledge of Microsoft Office
- Strong computer and data entry skills
- Proficiency in reading, writing, and speaking English required
Nice To Haves
- Experience with Office 365 and AS400 is a plus
- Spanish preferred (required in some markets)
Responsibilities
- Monitor product inventory levels
- Track load progress and identify factors affecting schedules
- Enter data daily and complete time-sensitive reports
- Check drivers in and out; print Bills of Lading (BOLs) and outbound details
- Obtain shipper release numbers, destinations, and trailer numbers
- Assign dock doors to drivers
- Provide excellent customer service to customers and visitors
- Manage customer orders, inventory control, and material handling functions
- Handle incoming calls and correspondence (emails, mail, packages)
- Assist with customer inquiries and issue resolution
- Prepare and analyze customer delivery reports to identify trends and proactively communicate updates
- Build and maintain effective relationships with suppliers
- Ensure cost, quality, and delivery expectations are met
Benefits
- Drug-free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
