Customer Service Representative

MacLean-Fogg • Phoenix, AZ

5h • Onsite

About The Position

OMCO, a MacLean-Fogg Company, is seeking a Customer Service Representative in Phoenix, AZ. In this role, you'll serve as a key point of contact for customers, provide accurate product and order information, and resolve service issues across phone, email, and chat channels. You'll collaborate with internal teams to support accurate order processing, resolve billing concerns, and deliver a positive customer experience.

Requirements

• At least 1 year of customer service experience.
• Intermediate verbal and written communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Ability to follow written and verbal directions and accurately interpret work instructions.
• Problem-solving skills, including the ability to identify issues, evaluate information, and implement effective solutions.
• Ability to work collaboratively as part of a team while managing customer inquiries and service responsibilities.
• No specific degree or formal education requirement is established for this position.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and chat, providing accurate information about products, services, and orders.
• Assist with manual order entry, order processing, and tracking to help ensure accurate and timely customer service.
• Identify customer needs, answer questions, and provide solutions that support customer satisfaction and informed purchasing decisions.
• Resolve routine customer concerns and complaints, follow up to confirm resolution, and escalate more complex issues when appropriate.
• Maintain accurate, detailed, and organized records of customer interactions, inquiries, and resolutions for future reference.
• Partner with the accounting department to investigate and resolve invoice discrepancies, supporting accurate billing and customer trust.
• Use computerized systems to support pricing, ordering, tracking, reporting, information gathering, and troubleshooting.
• Collaborate with team members to improve service quality while maintaining current knowledge of company products, services, and policies.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match and potential profit sharing
• Paid time off and paid holidays
• Health Savings Account contributions for eligible plans
• Company-paid life insurance and short-term disability coverage
• Paid parental leave
• Employee Assistance Program and mental health resources
• Virtual healthcare resources
• Tuition reimbursement and development opportunities
• Additional wellness, financial, and employee programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed