Customer Service Representative - Challenger (Cambridge)

Challenger Motor Freight Inc. • Cambridge, ON

10d • Onsite

About The Position

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations. Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities, Challenger provides an environment where motivated individuals can build long-term, rewarding careers. This role offers the chance to join a team where work truly makes an impact, contributing directly to the success of customers, operations, and the Fastfrate Group. The Customer Service Representative serves as the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. Additionally, the representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer's loads.

Requirements

• Minimum 2 years’ experience in a corporate customer service
• High School Diploma or GED
• Commitment to customer satisfaction and a customer focused mentality
• Strong computer skills
• Excellent communication skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously
• Creative and effective problem-solving ability
• Well-organized, enthusiastic, professional and a positive team member

Nice To Haves

• Post-Secondary Degree or Diploma considered an asset
• Experience in the transportation industry considered an asset

Responsibilities

• Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
• Book pickup and delivery appointments and schedule as required
• Notify external and internal customers of late arrival
• Trace loads, inquire on rates and capacity
• Answer incoming calls and transfer appropriately
• Data enter orders via EDI or manually inputting into the system
• Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
• Supply accurate information/updates through online portals for various customers and weekly reporting
• Trouble shoot problems including rescheduling and cancellation of loads
• Maintain customer profiles and ensure all special requirements are noted in profile and the order

Benefits

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications
• Shift premium: $1,500 annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees