Customer Service Representative

Hydro Extrusions•Gainesville, FL

19d•Onsite

About The Position

The Customer Service Representative will play a crucial role in delivering outstanding support to our customers. This position involves actively addressing inquiries, effectively resolving issues, and fostering a positive customer experience at every interaction.

Requirements

HSD or GED.
Minimum of 2 years of customer service experience.
Strong written and verbal communication skills in English.

Nice To Haves

Strong computer skills, including proficiency in Microsoft Office and Excel.
Working knowledge of AS400 is an asset.
Excellent customer service and communication skills, both verbal and written.
Proficient in handling customer interactions via telephone and email.
Highly organized, self-starter, and detail oriented.
Adaptable to change and able to thrive in a dynamic environment.
Strong math skills.

Responsibilities

Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification.
Manage customer accounts and handle communications via phone and email.
Adapt and provide support for additional accounts as needed.
Prepare quotations and follow up with customers.
Enter purchase order requisitions.
Report and resolve customer complaints.
Maintain organized files.
Collaborate effectively in a team environment.