Customer Service Representative
About The Position
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department. Position: Second (2nd) Customer Service Representative Shift: Monday-Friday 2:00pm-10:00pm Pay: $21.35 per hour Shift Differential: $1.00 per hour In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone Expert with Outlook Experience with dispatching minium of 6 months Adjusting inbounds/outbounds. Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes: - Affordable medical, dental, and vision coverage available beginning on your 30th day - PTO program for all associates, including paid holidays and vacation - 401(k) with generous company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape your world. Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Requirements
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- Attentive to detail
- Good communication skills through email and over the phone
- Expert with Outlook
- Experience with dispatching minium of 6 months
- Adjusting inbounds/outbounds.
Nice To Haves
- 0-12 months of warehouse experience, preferred
Responsibilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist with order and product management.
- Perform other duties as assigned.
Benefits
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
