Customer Service Representative - 1st Shift, 5:30am - 2:00pm, Mon - Fri

Warehouse•Kalamazoo, MI

1d•Onsite

About The Position

Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. This role requires flexibility, reliability, a positive attitude, and a willingness to learn and take initiative. The Customer Service Representative is expected to maintain high standards of work quality, follow directions, communicate professionally, and adhere to safety guidelines. Key responsibilities include managing order processing, customer interaction, and ensuring efficient warehouse flow.

Requirements

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
Proficient and accurate data entry skills.
Must be able to sit for extended periods.
Must be able to twist, squat and reach above shoulder level.

Nice To Haves

Knowledge of multiple accounts and/or job functions within given operation.

Responsibilities

Accurately process incoming and outgoing orders within designated systems.
Provide customer service to daily activities related to warehousing operations.
Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
Enter and complete all inbound and outbound orders and extra billing by end of work shift.
Review open receipts and orders daily and communicate any issues to your manager.
Assign trailers to designated dock doors to ensure efficient warehouse flow.
Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
Follow established Dock Safety Policy.
Follow safety and security policies and SOPs.
Follow established Visitor Policy.
Follow Inbound Trailer Security and Outbound Trailer Security SOP.
Ensure that all system entries are accurately entered.
All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
Ensure lift operators have completed all inbound and outbound paperwork correctly.
Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour.
Provide customer with an estimated time of completion including a factual response.
Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).
Maintain daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc…
Promote teamwork and assist in all areas and processes in the operation as needed / required.
Participate in pre-shift meetings and department meetings.