Customer Service Representative

Mohawk Industries, Inc.•Houston, TX

13d•Onsite

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Recruiting Profile Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Requirements

High School Diploma or GED equivalency required.
1 or more years of customer service experience.
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Ability to demonstrate strong organizational and problem-solving skills required.
Goal-oriented with a focus on delivering excellent customer service.
Ability to demonstrate strong interpersonal relationship-building skills.
Proficient with PCs and navigating a multi-window environment.
Intermediate skills in MS Outlook, Word, and Excel.
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Nice To Haves

Focus on customer account management is preferred

Responsibilities

Provide exceptional customer service through phone, email, and in-person interactions.
Build and nurture strong customer relationships.
Assist customers in selecting the appropriate products for their needs.
Retrieve and bring product samples to customers in the showroom
Accurately maintain customer contact information and transaction records.
Follow up with customers on quotes, inquiries, and sales opportunities.
Process sales transactions, payments, and generate sales orders.
Create shipping orders and packing lists.
Answer inbound sales calls and proactively make outbound calls.
Maintain and create marketing materials.
Collaborate with the Sales Representative.
Stay informed about company products and services.
Perform additional duties as required.