Customer Service Specialist

Transx Ltd•Guelph, ON

14d•CA$50,000 - CA$60,000•Onsite

About The Position

TRANSX LTD is seeking a Customer Service Representative (CSR) to join their Operations Department. The CSR will be responsible for building and maintaining strong customer relationships, responding promptly to customer needs, using TMW systems for accurate updates, and proactively communicating service disruptions or delays. This role involves fostering relationships with internal teams, terminal personnel, drivers, and external customers, while aligning with TransX's Core Values of Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

Requirements

Secondary Education required.
Computer literate and proficient.
Excellent verbal and written communication skills for internal and external interactions.
Superior time management and organizational skills with the ability to multitask and prioritize effectively.
Strong analytical thinking and proactive problem-solving abilities.
Ability to adapt to daily operational changes, manage stressful situations professionally, and make decisions with limited supervision.

Nice To Haves

Logistics, supply chain, or trucking industry experience is considered a strong asset.
Experience with TMW or operational software is an asset.
Knowledge of the trucking industry and associated rules/regulations (e.g., Hours of Service) is preferred.

Responsibilities

Provide live customer service and support.
Perform live freight tracking with proactive communication regarding any service disruptions.
Participate in customer calls and meetings as required to build lasting relationships.
Ensure all tenders are accurately entered into the system with all pertinent information required to service the load on time.
Enter all pickup/delivery appointments, service alerts for disruptions, and additional demurrage, detention, or extra costs for billing.
Actively source loads when freight needs do not meet network balance.
Create Level of Service (LOS) reporting, identify service gaps, and participate in on-time service improvement plans.
Perform other operational duties as assigned.

Benefits

Comprehensive group health benefits
RRSP company match programs
Referral bonus program
Training and tuition reimbursement
Annual employee recognition & appreciation events
Years of service awards
Employee spotlights in our TransX Newsletter
Safety recognition & annual performance incentives
Employee and Family Assistance Program (EFAP)
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)