Customer Service Representative - San Augustine

Commercial Bank of Texas•San Augustine, TX

5d•Onsite

About The Position

A CSR must demonstrate increased knowledge and skills in order to meet customer expectations of service and professionalism whether in person or on the phone, assisting in a variety of checking, savings, and credit account transactions, as well as customer services such as sales of Official checks, money orders, CBTx gift cards, travel cards and stamps. Assists customers with inquiries related to personal accounts or loans. Identifies customer needs and makes referrals to appropriate CBTx deposit, loan, and insurance specialists. CSRs are required to make referrals and should review the referral chart below. As training is completed CSRs may be included in special projects to fulfill the needs or goals of: The CSR, CBTx or our customers. When you are chosen to participate, balance your time making sure these special projects do not take away from our primary responsibilities of providing high quality customer service to our customers or support to fellow employees.

Requirements

Increased knowledge and skills to meet customer expectations of service and professionalism.
Ability to assist in a variety of checking, savings, and credit account transactions.
Ability to assist with sales of Official checks, money orders, CBTx gift cards, travel cards and stamps.
Ability to assist customers with inquiries related to personal accounts or loans.
Ability to identify customer needs and make referrals to appropriate CBTx deposit, loan, and insurance specialists.
Knowledge of Bank policies and procedures and regulatory compliance laws.

Nice To Haves

May be included in special projects.
May provide direction or limited supervision to CBTx employees.

Responsibilities

Branch end of day, balancing or auditing of vaults or teller drawers, ordering money for the branch as well as be able to find outages on the cash balancing report input, edit and open new accounts or loans and may provide direction or limited supervision to CBTx employees.
Promote, explain and cross sell any personal deposit service offered by CBTx and the related fees including but not limited to CD's, IRA's, Consumer Loans and Personal DDA accounts.
Evaluate customer needs, and promptly responding in person or by telephone concerning account status, account balances, stop payments, funds availability, monetary transfers, NSF's, OD status, and statement requests.
Refer customers to the appropriate CBTx financial specialist when appropriate such as Real-estate, Commercial Loans, Insurance Services or Merchant Services.
Recognize and resolve customer electronic banking issues including but not limited to Debit Card inquires, Reissue Debit cards, Resetting Debit Card PIN's, Debit Card and ATM disputes.
Balance cash drawer at the end of the shift and compares totaled amount to electronic journal on DCI.
Scan images of items validated by the DCI Teller system and balances the files by using the Branch Capture system.
Report any discrepancies to the supervisor as necessary and is able to find outages when on the cash balancing report.
Recognize and address customer by name when possible.
Listen carefully to customer requests, comments or complaints and responds appropriately in accordance with CBTx procedures.
Receive and process deposits or withdrawals of cash, checks, collection items and utility payments for deposits to accounts, verify amounts, examine these items for proper endorsement, and enter transactions into computer records in an accurate, prompt, and efficient manner.
Receive mortgage, consumer loan, commercial loan, and other payments, inspects negotiable instruments and cash offered for payment and ensures the payments match balances due, enters payments received into DCI Teller.
Sell Official Checks, money orders, travel card, CBTx gift cards, white zipper bags and Redeem U.S. Savings Bonds.
Verify and package coins and currency to be sold to FED. or other branches. Not to exceed armored car insurance limit of $250,000 per bag or branch vault limits.
Maintain cash supply within prescribed limits, order cash when necessary, prepare cash transfer slips and count incoming cash.
Fill out the OLF (Over Limit Form) within the campus when over prescribed vault or teller drawer limits.
Place holds on accounts for uncollected funds and prepares CBTx Notice of Delayed Availability in accordance with CBTx procedures.
Prepare CTR's within DCI Teller and forward with correct documentation to BSA officer or designee and may also prepare and submit electronic CTR's to FinCEN.
Perform bank by mail and night deposit functions where available.
Prepare and maintain various reports and records, using Microsoft word, excel or open office.
Be in compliance with CBTx Social Media and Policy.
Dress appropriate for work environment, adhering to CBTx's dress policy.
Avoid improper business etiquette such as gum chewing, rude facial gestures, and improper behavior in dealing with customers.
Perform other duties and responsibilities as assigned.
Complete all compliance training as scheduled.
Follow bank policies and procedures consistent with regulatory compliance in all situations and activities performed.
Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements.