Customer Service Representative

Bank of New Hampshire • Gilford, NH

15d • Onsite

About The Position

As a Customer Service Representative for Bank of New Hampshire, you genuinely enjoy speaking with customers and helping them with their needs. This position plays an essential role in assisting customers with inquiries, receiving inbound calls and chats for our 21 branches, while also assisting with a wide array of digital products and services, fraud and identity theft, and more! Prior experience working in a call center, banking, or related customer service role is preferred. We are willing to train the right candidate if you have the drive to succeed, willingness to learn something new, and a knack for customer service. After successful completion of all training and proven proficiency to work independently, remote and/or hybrid options may be available. Lastly, you must have a minimum of a high school diploma or GED equivalent. You will be joining a team that is supported, cares about each other, and likes to have fun every day. Teamwork at its finest!

Requirements

• High School Diploma or GED equivalent required.
• 1-2 years of customer service and/or banking experience.
• Experience working with switchboard functions.
• Experience using Microsoft (Word, Excel, Outlook).
• Excellent listening, verbal and written communication skills.
• Strong attention to detail.

Nice To Haves

• Prior experience working in a call center, banking, or related customer service role is preferred.
• Prior experience working in a call center preferred.

Responsibilities

• Providing quality customer service in a prompt, professional, and accurate manner in a call center.
• Respond to customer inquiries related to their accounts via telephone, fax, U.S. mail and e-mail.
• Provide customers with helpful education and professional representation of all bank products and services.
• Directs and/or forwards call to the department/employee that is directly responsible for proper follow-up and resolution.
• Handles outbound service calls as they arise.
• Performs other related duties as assigned.

Benefits

• competitive pay
• benefits on day one of employment
• 401(k) with 50% company match on the first 6%
• generous paid time off
• paid time off to give back to the communities in which we live
• internal/external training opportunities
• company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED