Customer Service Representative - Construction

Werner•Janesville, WI

5h•Onsite

About The Position

Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you’ll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.

Requirements

Strong Customer Service or Projects background required.
Strong communication skills – you must be able to effectively present information to internal and external customers in one-on-one and group settings.
Must be able to build and maintain business relationships and provide outstanding customer service.
High School Diploma required.
Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.

Nice To Haves

Any additional education is a plus.

Responsibilities

Take and reply to inbound customer calls and emails to convert into Bids or Orders.
Send product demos to qualified customers on request.
Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
Provide feedback to customers on adequate stock levels.
Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
Build and maintain customer relationships.
Review reports of business transactions.
Work with Outside Sales to establish and coordinate customer pricing profiles.
Support the Accounts Receivable department by responding to customer invoice dispute issues.
Investigate and resolve customer problems with deliveries.
May purchase material directly from vendor.
Coordinate product returns.
Solicit special pricing from vendors.
Other related duties as assigned.