Customer Service Representative - Executive Assistant
Ace Handyman Services Newark•Oak Park, IL
•Onsite
About The Position
We are seeking a Customer Service Representative to join our team. This role is focused on customer service, inbound call handling, and helping convert inquiries into booked jobs. You will be the first point of contact for homeowners seeking handyman and general contracting services, helping guide them through our service offerings and scheduling process. This position is ideal for someone who enjoys working with people, is highly organized, and is motivated by helping grow a local service business.
Requirements
- Previous experience in customer service, inside sales, or scheduling preferred
- Strong phone and communication skills
- Highly organized with strong attention to detail
- Comfortable using scheduling software and CRM systems
- Ability to multitask and manage a high volume of customer inquiries
- Positive attitude and team-oriented mindset
Responsibilities
- Answer inbound calls from homeowners and potential clients
- Provide excellent customer service and represent the Ace brand professionally
- Schedule estimates and service appointments for technicians
- Follow up with customers regarding estimates, service requests, and project timelines
- Assist in converting inquiries into booked projects
- Maintain accurate customer information in the CRM system
- Communicate with field technicians regarding scheduling and project updates
- Support business development initiatives including follow-ups and outreach to past customers
- Assist management with projects as required
Benefits
- Paid Time Off (PTO)
- Opportunity for growth within a growing home services company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
