Customer Service Representative
About The Position
KGPCo is a partner to Communications Service Providers, offering a wide range of network solutions and services to help them build, maintain, and transform networks. The company is at the forefront of innovation in the evolving communications industry. The work done at KGPCo impacts communities nationwide and is driven by motivated teams of problem solvers. The company's Core Values include: The Customer is Everything, Relationships Matter, Question Things, Take Action, Work Hard, Work Smart, Enjoy the Experience, and Growth Mindset. This role is not just a job, but a step in your career.
Requirements
- Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
- Proficient with Microsoft Office including Word, Excel, and Outlook.
- Excellent written and verbal communication and strong organizational skills.
- Ability to establish a strong rapport with customers.
- Ability to prioritize work in a fast-paced work environment.
- Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
- Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
- The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.
Responsibilities
- Serve as a point of contact to assigned customers.
- Builds and maintains positive relationships and provides excellent customer service.
- Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
- Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
- Participate in customer calls to provide updates on orders and/or answer questions.
- Performs other duties as requested by Supply Chain Supervisor or Manager.
Benefits
- Medical, Dental, Vision and Supplemental insurance plans.
- Flexible Spending Accounts.
- 401(k) with Company match.
- Generous vacation, holiday, and sick/safe time.
- Pet insurance for our non-human family members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
