Customer Service Representative

MEMIC•Portland, ME

9d•Onsite

About The Position

At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters. We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.

Requirements

Customer service or call‑center experience strongly preferred
Strong phone presence with clear, professional communication skills
Fast and accurate typing and data‑entry skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Exceptional organization, attention to detail, and time‑management abilities
Ability to confidently juggle multiple systems and tasks

Responsibilities

Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
Provide friendly, professional support to providers, agents, insureds, and injured workers
Accurately enter First Reports of Injury while speaking with callers
Resolve claim‑related questions or route calls appropriately for quick resolution
Serve as a key member of the customer service team supporting Claims Operations
Process inbound emails, faxes, and mail for the Claims Department
Index and manage documents in our imaging software
Support administrative workflows including document processing, reports, vendor portals, and claim related requests
Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly