Call Center Remote Customer Service Representative

VIMO INC•Newport, OR

7d•$17 - $19•Remote

About The Position

Vimo is hiring Remote Customer Service Representatives to join their elite teams. This is a full-time, seasonal role where you will be responsible for delivering an amazing customer experience and helping customers understand and enroll in health insurance. Vimo operates award-winning cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers, and provides agent marketing and call center tools and services. The company is committed to building a motivating and positive remote work environment.

Requirements

Must be 18 years of age or older.
Must complete a background check and drug test within 3 days.
Must have a dedicated, private, and secure workspace.
Must have a personal device with a functioning camera for the training period.
Must commit to full attendance for the paid 3-week training period.
Minimum Internet Speed of 35 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required.
Not compatible with Mobile Internet Service Providers and/or Satellite.
Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (e.g., T-Mobile is not compatible with internal systems).
Moderate to advanced computer skills.
High level of comfort learning new technology.
High level of professionalism.
Excellent verbal and written communication skills.
Comfortable working from home.
Self-motivated and success-driven.

Nice To Haves

Previous experience in a customer support or technical support role.
Previous experience with Group and/or Individual health insurance, or the Affordable Care Act.
Previous experience in a Call Center.
Familiarity with CRM systems and practices.
Spanish Bilingual is a plus.

Responsibilities

Handle inbound and outbound calls.
Deliver the highest level of customer service experience consistently.
Manage customer accounts and provide technical support.
Perform application data entry.
Respond to online chat inquiries as assigned.
Interpret and follow defined procedures and policies.
Utilize creative problem-solving skills.
Demonstrate flexibility and adaptability to changing projects and updates.
Manage time and tasks effectively, including multitasking and task prioritization.
Engage in extensive self-study, training, and testing; eligibility for training and certifications depends on passing required exams.
Adhere to regulated guidelines for communications via all channels.