Chat- $17 Virtual

Military Spouse Corporate Career Network

2d•Remote

About The Position

Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experience and drive business efficiency. The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Requirements

Strong verbal and written communication skills
Experience in inbound and outbound call center environments
Proficiency with CRM systems and basic computer applications
Ability to multitask across multiple communication channels
Strong problem-solving and issue-resolution skills
Ability to follow detailed instructions and procedures
Self-driven with strong research and resource utilization skills
Customer-focused with a positive, professional tone
High reliability and strong attention to detail
Hardwired Ethernet internet connection (Wi-Fi not accepted)
Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)

Responsibilities

Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
Efficiently operate CRM tools, telephony systems, and other customer support platforms.
Accurately record all customer interactions in CRM or case management systems following client guidelines.
Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
Resolve customer issues efficiently or escalate when necessary, ensuring high service quality.
Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
Encourage customers to use electronic/self-service channels where applicable.
Maintain strict schedule adherence and reliable attendance.
Perform other related tasks as assigned.