Customer Service Representative

Ingram Barge Company•Ashland City, TN

19d•Onsite

About The Position

Ingram Marine Group is looking for a Customer Services Representative in the Ashland City, TN area. The Customer Service Representative will be responsible for overseeing the order processing lifecycle, from order entry to invoice, and reporting inventory and activity to customers and management. The associate acts as the liaison between the between the customers, operations, & sales while constantly striving to improve the customer experience.

Requirements

Excellent Communication: Ability to communicate effectively with customers, suppliers, and internal teams both verbally and in writing.
Problem-Solving: Capable of quickly and effectively resolving customer issues and complaints to ensure customer satisfaction.
Attention to Detail: Ability to accurately process orders, invoices, and other documentation with a high level of accuracy.
Multitasking: Capacity to manage multiple tasks simultaneously, such as answering phone calls, responding to emails, and processing orders.
Product Knowledge: Understanding of the company's products and services to provide accurate information and assistance to customers.
Empathy: Ability to understand and empathize with customers' concerns and provide appropriate solutions.
Computer Skills: Proficiency in using computer systems, including customer relationship management (CRM) software, transportation management software (TMS), & terminal operating software (TOS) systems. Microsoft office is suite is also a required skill with Microsoft Excel being a primary tool.
Time Management: Ability to prioritize tasks and manage time effectively to ensure efficient customer service.
Teamwork: Willingness to collaborate with colleagues in other departments to resolve customer issues and improve overall customer experience.
Adaptability: Capacity to adapt to changing situations and customer needs in a fast-paced environment.
Conflict Resolution: Skill in managing conflicts and difficult situations with customers to achieve
Bachelor’s in business or related degree or High School and 5+ years of related experience
5 + years of experience
TMS, Dispatch, & Inventory Management software systems are required.

Nice To Haves

Accounting system experience is a plus

Responsibilities

Maintaining product, customer, and pricing master data in terminal operating system.
Maintaining customer contract information and managing rail demurrage rebilling program.
Generate invoices, processing credit memos, and troubleshooting invoice issues.
Provide storage, tonnage, and inventory reports as required to customers.
Generate weekly and monthly reports to finance for management reporting and business intelligence.
Coordinating inbound and outbound shipments of rail, barges, and trucks between customers and operations.
Communicating with customers, railroad personnel, and truck carriers to coordinate shipments and ensure accurate data capture for invoicing and activity reporting.
Addressing customer concerns and inquiries professionally and promptly.
Fielding after-hours calls and emails to address customer and operational concerns.
Other task as required to constantly improve the overall customer experience.

Benefits

Medical/Prescription Drug plans
HSA
Vision
Dental
Health Care FSA
Generous paid time off benefits
401K match
Life and AD&D
Employee Assistant programs
Group Legal
Associate growth and development encouraged through internal training and tuition reimbursement program