Customer Service Representative
Dave White Chevrolet•Sylvania, OH
•Onsite
About The Position
Join the team at White Family Collision Center as a full-time Customer Service Representative and become the first point of contact for our customers. We’re looking for someone who is organized, professional, customer-focused, and thrives in a fast-paced environment.
Requirements
- Strong customer service and communication skills
- Ability to multitask and stay organized
- Professional appearance and positive attitude
- Comfortable working with phones, scheduling, and paperwork
Nice To Haves
- Previous customer service, receptionist, dealership, or collision center experience preferred but not required
Responsibilities
- Answer incoming calls and direct customers to the appropriate department
- Schedule collision estimates and repair appointments
- Greet and assist customers in person
- Check customers in for: Estimates, Scheduled repairs, Vehicle pickups
- Manage daily repair scheduling flow
- Coordinate rental vehicles as needed
- Create repair folders and maintain customer paperwork
- Ensure repair authorizations and required documents are completed
- Make follow-up calls for appointments, parts verification, and estimate conversions
- Collect payments and required signatures at vehicle delivery
- Complete nightly deposit procedures
- Maintain a clean, welcoming front office and waiting area
Benefits
- Stable Monday–Friday schedule
- Team-oriented work environment
- Opportunity to grow within the automotive industry
- Competitive pay based on experience
- Supportive leadership and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
