Customer Service Representative

Four Hands•Austin, TX

11d

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. We are seeking a highly professional, customer-focused Customer Service Representative to serve as a key point of contact for our customers and help shape a positive experience with Four Hands. As part of the Sales Operations team, this individual will act as a trusted resource by resolving customer inquiries, providing helpful guidance, and delivering a consistent, high-touch service experience. The role also includes a variety of responsibilities that support accuracy, continuity, and operational excellence across the customer journey, including recognizing when to escalate more complex issues to the appropriate teams. This position is ideal for someone who takes pride in representing the brand, exercises sound judgment, and can balance efficiency with genuine customer care.

Requirements

2+ years of customer service experience in a customer-facing, professional environment
Bachelor’s degree preferred
Prior experience using CRM systems strongly preferred
Proficiency in Microsoft Office, particularly Outlook and Excel
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers
Demonstrated judgment, initiative, and accountability in handling customer needs
A proactive, customer-first mindset paired with the ability to work both independently and collaboratively

Responsibilities

Serve as an initial point of connection for Customer Service at Four Hands, delivering a warm, polished, and professional experience in every customer interaction by phone and email
Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service-related needs with a helpful, solutions-oriented approach
Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels
Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer
Partner cross-functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity
Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication
Use CRM and other internal tools to document interactions, monitor open items, manage follow-up activities, and ensure a consistent and reliable customer experience
Recognize opportunities to improve the customer experience and share feedback with leadership
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey