Customer Service Representative (Sign-on Bonus)

Irving Oil•West Lebanon, NH

16h•Onsite

About The Position

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success will be measured by your ability to provide excellent customer service.

Requirements

Ability to work well within a team environment
Must be able to work weekends
Ability to multi-task and manage time effectively
Ability to work in a fast-paced environment
High School Diploma or equivalent
2+ years of experience working in customer service

Nice To Haves

ADDS software experience is an asset

Responsibilities

Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery
Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns
Providing accurate information on products and services as well as educating customers on our products and services
Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
Partner with other departments to follow-up with all customer inquiries
Contribute to a team environment by performing other duties as required