Customer Service Representative - PT

Avis Budget Group • Phoenix, AZ

8d • Onsite

About The Position

This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Avis Budget Group is a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• Regular, on-site presence required; cannot be performed remotely

Nice To Haves

• 6 months retail customer service experience in a fast-paced environment

Responsibilities

• Assist customers in different parts of the rental or return process on airport lots.
• Check cars.
• Enter information in a handheld device.
• Process rentals of loyalty customers.
• Assist customers at exit gates.
• Check-in cars at return.
• Provide excellent customer service.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On the job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed