Customer Service Representative

Planet Fitness - PF Baseline Fitness•Arvada, CO

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt role that may be full-time or part-time and reports to the Club Manager. The representative welcomes potential members, assists with front-desk activities and member services, and helps maintain the club’s neatness and cleanliness. They are expected to communicate respectfully, listen actively, solve problems, and promptly raise questions or concerns with a supervisor when needed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Greet potential members and provide a great customer experience.
Answer phone calls politely and assist with questions or concerns.
Handle information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.